Working Student – Customer Support (f/m/d)

Your Mission

At Future Demand, we’re building an innovative SaaS platform for data-driven marketing and demand forecasting. Our solution helps small and medium-sized businesses plan their sales and marketing processes more intelligently—and accelerate growth. To strengthen our Customer Success team, we’re immediately looking for a dedicated Working Student – Customer Support (m/f/d).

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Your Tasks

• Be the first point of contact for our customers: You’ll handle inquiries via email and phone.
• Deliver fast solutions: You’ll triage incoming tickets, resolve standard questions independently, and escalate complex issues to the right experts.
• Documentation & knowledge management: You’ll maintain our internal knowledge base (Confluence) and recommend improvements to streamline our support processes.
• Technical assistance: You’ll perform simple diagnostics (e.g., screen sharing, step-by-step guidance) and implement minor configurations in customers’ systems.
• Feedback channel: You’ll continuously gather user feedback and work closely with Product Management and Development to evolve our platform.

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Your Profile

• Currently enrolled at a university (minimum one year of study remaining)
• Language skills: You communicate confidently in English and feel comfortable with German with or without an AI helper.
• Customer-focused: You enjoy helping users and respond with empathy and a solution-oriented mindset.
• Tech-savvy: You’re curious about new tools (e.g., HubSpot, Jira) and learn software quickly.
• Structured: You keep an overview even under pressure and document your steps meticulously.
• Team player: You enjoy close collaboration but also take ownership of your tasks. Previous customer support or help-desk experience is a plus.

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Why us?

• Startup spirit with real impact: Join an ambitious team whose technology makes businesses more successful.
• Learning on the job: Take on responsibility from day one— we’ll coach you and support your professional growth.
• Flexible work arrangements: Aligned with your study schedule: on-site in Kreuzberg, remote, or hybrid.
• Attractive compensation: Working-student salary plus a subsidy for your BVG ticket.
• Modern infrastructure: Spacious office, free Urban Sports Club.

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